Refund and Returns Policy
We want you to love what you buy from The Toko's. If you’re not completely satisfied with your purchase, we’re here to help.
🛍️ Return Eligibility
We accept returns under the following conditions:
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You received a damaged, defective, or incorrect product.
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You initiate the return within 7 days of delivery.
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The product is unused, with original tags, packaging, and invoice.
❌ We do not accept returns for reasons such as change of mind, dislike of color/style, or size issues unless there was a product mismatch.
🔁 How to Request a Return
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Contact us at [Your Email / WhatsApp Number] within 7 days of receiving the order.
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Share your order ID, reason for return, and images of the product (if damaged/defective).
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Once approved, we will arrange a pickup or guide you through the return process.
💸 Refunds
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Once your returned item is received and inspected, we’ll notify you via email/WhatsApp.
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If approved, your refund will be processed within 5-7 business days to your original payment method.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
🔄 Replacements
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If stock is available, we offer free replacements for damaged or incorrect items.
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If not, we will issue a full refund.
❗ Important Notes:
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Returns not meeting the above criteria may be rejected.
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The Toko's reserves the right to make the final decision on all return/refund requests.